FACL angry customer 2
Storyboard Text
- I know that you are upset because of this, I will go and talk to my team and see what I can do for you. However, I do need you to change your tone with me.
- Please stop yelling at me, I understand you are frustrated, and I would like to try and help you. The exam fee was $70, The rabies vaccine was $65, and the DHPP vaccine was 50$
- I HAVE OWNED DOGS IN THE PAST AND MY LAST VET NEVER CHARGED ME THIS MUCH
- After talking to my team, we are willing to offer you 20% off your bill since this is your first visit. Future visits will be full price if you chose to return to us.
- Okay, I will accept the 20% off
- Your new total is $148
- Thank you
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