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Storyboard Description

Ms X had taken her 41 year old brother Jimmy, who has Down Syndrome to the hospital with an infection. Jimmy was very loud and vocal at the hospital which caused staff to react in a manner that escalated the situation. Ms X was told the hospital could not manage Jimmy and they had ordered a taxi for Ms X and Jimmy to leave. Ms X was left to take Jimmy home and care for him with no support. Due to the increased level of care Ms X had to provide for Jimmy in the following days, she suffered a slipped disc in her back and tore cartilage in her knees. Mrs X now has to have surgery but does not know who will care for Jimmy whilst she recovers.

Storyboard Text

  • CCLHD Physio therapy
  • Ms X, you'll need surgery on your knees, what happened?
  • I had to take my brother Jimmy to the hospital, he was in a lot of pain and all these staff members rushed towards him, making him panic
  • What are they doing!
  • He won't calm down if you crowd him!
  • I can't do this by myself!
  • They wouldn't listen to me and eventually told me they couldn't manage him and were sending us home...
  • We don't have the beds or staff for this
  • I had to get him into a wheelchair myself and took him home with no support or help. I just 'got on with it'.
  • Come on I'll get you to bed to rest
  • I think I've injured myself lifting Jimmy
  • Thankfully Jimmy has recovered but I am still in pain every day
  • South Lakes Physiotherapy
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