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Storyboard Description

Delivery system after

Storyboard Text

  • Head to location 2 
  • This number is currently unavailable. Please try again later...
  • Ask for help 
  • Hi, Can somebody help me, i cant find this location,Blk 354 Choa chu kang ave 3.
  • Hi, from the cross junction, you just turn right  and walk straight and u will see a blue color block
  • Hello ??
  • Reach destination but nobody at home 
  • This number is currently unavailable. Please try again later...
  • - Going to next location which is Choa chu kang HDB building on his list. When reached the location on the map,he could not find the building at all . - Try to call the customer to get the exact  location but to no avail 
  • Self collection point 
  • - Post the problem in the online community platform - Got reply from a experienced delivery man and head to the location 
  • Customer 
  • - Reach the consumer home, however the consumer is not at home.  - Tried to call the consumer, but to no avail  - Decided to go to the self collection point 
  • Peer review
  • PEER REVIEW 
  • - Went to the nearest self collection point  outside Choa Chu Kang MRT station   -Place the parcel into the locker - Send SMS to the consumer 
  • The parcel is in the  yellow locker 3453. Just key in the password 0000. Thank you for using Singpost!
  • - Customer collect the parcel from the self collection point. - Customer open the parcel to see it is protected by the air cushion inside - Give bonus points because the item inside the parcel is intact and is not broken 
  • GOOD!
  • Experienced worker helps to improve the service delivery for the junior  workers 
  • i think you have done a good job today but please be more organized in planning your route!
  • Thank you, i will take your advice!
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