2.09 activity

2.09 activity
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  • STEP 1 - APPROACH
  • Hi there miss! Welcome to E-electronics. Is there anything I can help you with today?
  • STEP 2 - DETERMINE NEEDS
  • Yes actually. I'm a student and was wondering if there's any affordable laptops I could purchase.
  • Of course, we have a wide selection of laptops! I'd be happy to help.
  • STEP 3 - PRESENT THE PRODUCT
  • With this desktop you can save as many documents as you'd like, not have to squint your eyes to read scholarly articles & your battery won't die on you while writing that paper!
  • Here is 1 of our top selling desktops. 3.9 MB, Wide screen, very good battery life. 
  • STEPS 4 & 5 - OVERCOME/HANDLING OBJECTIONS & CLOSING THE SALE
  • This is great how much will it cost?
  • I need a laptop, not a desktop. It also can't be very expensive & needs to be portable. 
  • Well this will cost $200, but with the student discount of 10% & sales tax of 5% your total is $189.
  • Here is the perfect device for you.
  • Sure!
  • STEP 6 - SUGGESTION SELLING
  • Would you like me to include a free 1 year membership for netflix while I'm at it?
  • * 6 MONTHS LATER * 
  • STEP 7 - FOLLOW UP
  • It's super great!
  • Hey how's the laptop?
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