2.09 Activity

2.09 Activity
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  • CINDERELLA HEEL
  • STEP 1 - APPROACH
  • BLACK CONVERSE
  • VIRTUAL ASSISTANT Tom - Is there anything I can help you with today?
  • CLASSIC UGGS
  • CINDERELLA HEEL
  • STEP 2 - DETERMINE NEEDS
  • BLACK CONVERSE
  • VIRTUAL ASSISTANT Me - I can't decide between these 3 pairs of shoes.
  • CLASSIC UGGS
  • CINDERELLA HEEL
  • STEP 3 - PRESENT PRODUCT
  • BLACK CONVERSE
  • CLASSIC UGGS
  • VIRTUAL ASSISTANT Tom - Cinderella heel is perfect for parties. Black converse match with anything & are everyday wear. Uggs are great for the colder season.
  • STEPS 4 & 5 - OVERCOME/HANDLE OBJECTIONS & CLOSE THE SALE
  • HMM..
  • BLACK CONVERSE - $40
  • VIRTUAL ASSISTANT Tom - Converse are the perfect shoes for you. Would you like to checkout?
  • VIRTUAL ASSISTANT Me - The shoes need to be comfortable, cheap & nice looking.
  • STEP 6 - SUGGESTION SELLING
  • VIRTUAL ASSISTANT Tom - $40 - 10% online discount + 5% tax + $20 shipping, total is $57.80.
  • VIRTUAL ASSISTANT Tom - Would you like to add extra laces to your cart?
  • VIRTUAL ASSISTANT Me - No thanks.
  • * 1 WEEK LATER * 
  • STEP 7 - FOLLOW UP
  • VIRTUAL ASSISTANT Tom - How are the shoes? Get there in time?
  • VIRTUAL ASSISTANT Me - Yes. They are great! Thank you.
  • VIRTUAL ASSISTANT Tom - Would you like to add extra laces to your cart?
  • VIRTUAL ASSISTANT Tom - Would you like to add extra laces to your cart?
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