*ringing* thank you for calling our insurance agency. please hold.
*on hold music* We are busy assisting other customers, estimated wait time is 1 hour 15 minutes.
She is left on hold
we appreciate your business. we are still busy assisting other customers. thank you for your patience
She is left on hold for a very long time.
Establishing a shot of a living room with a middle-aged woman pacing on the phone. There is going to be SFX of a phone ringing and an automated response on the other end.
She gives up and decides to call LD&B
I've been on hold for a whole day...maybe I should try a different agency
Time has passed, and she is now laying on the couch, still on hold. There is SFX of an automated voice system telling her to hold.
LD&B associate picks up right away
Thank you for calling LD&B! How can I assist you today?
It is clear that more time has passed and she is now on the floor, completely defeated by being on hold for a long time. There is still SFX coming from her phone, which is an automated voice system that has been on loop.
She is happy and excited to get started.
Oh my god! They picked up right away!
She gives up and hangs up on the company she's been trying to get a hold of for the whole day. She then decides to call LD&B, hoping to get them to address her need for insurance.
Upon ringing, she is not put on hold and an LD&B associate picks up right away, demonstrating superior customer service.
The woman is ecstatic and air pumps. She is really happy that LD&B picked up the phone so fast. After this scene, it fades to the LD&B logo with all of their contact information.
Hello! I am looking for personal lines of insurance, can you help me with that?