Thank you very much, I need to let you know that if you have arrived from an international airport the customs will have the right to open it if nessecsary.
Okay it is fine, i just hope that you will find it.
Julia also informs Steve that he can buy any essential items such as (toothbrush) and to keep the recipts because after that he can claim back to the airline.
I know this can be annoying but this are procedures I am really sorry.
Before the information was put into the WorldTracer, Julia checked with Steve that all information from PIR form are correct. Also once again Julia says that she will do their best to find Stev's suitcase.
Okay I understand, Thank you for your help.
So, the information from Pir form will be entered into the WorldTracer system which is a softwere which helps to find your bag worldwide. Your bag will be matched with found bags. If found it will be sent know as "rush bag". Then the bag will be chceked at customs and then hopefully delivered to you.