Animal Food

Animal Food

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Storyboard Description

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Storyboard Text

  • Approach
  • Hi, My name is Frank. Is there anything I can help you find?
  • Hi! I need help finding an animal as a gift for my son.
  • Determining Needs
  • What kind of animals is your son interested in? Big, Small, Fluffy?
  • He really enjoys dogs. He said that he would cuddle with them whenever he is available. He wants to watch to grow up.
  • Demonstrate and Answer Questions
  • Right here we have two of our puppies. This brown one here would be perfect for your son. It will grow to be big, and as seen now, it loves to sleep which will be perfect for cuddling. 
  • Man goes into animal store. Employee greets customer and asks him if he would be an assistance.
  • Suggestion Selling
  • With a new dog you will need to purchase some food for it. This type of dog needs to eat all natural ingredients, this is the best option for you.
  • Because the man said he could use some help, Frank asks a few questions to determine the needs of the customer.
  • Close
  • Your total today comes out to $465 for the food and dog.
  • Frank shows the customer the benefits of choosing this brown dog over the white one.
  • Follow - Up
  • WOW! This would be perfect for him thank you, I think i'm ready to checkout.
  • *On Phone*  I hope your son is enjoying the dog. Thanks again for coming in today
  • Frank convinces the customer that he NEEDs to buy this specific food with the dog.
  • You are right, I will need to buy dog food for the dog, thanks for reminding me.
  • Frank seals the deal and has the customer walking away very satisfied.
  • Thank you for all of your help today. Here is $480. Keep the change, it shows my appreciation.
  • Frank calls the customer to hear about his experience and to see how his son enjoys the dog.
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