Having telephone skills is important for customer service because the customer needs to feel safe within their environment and they need to feel like they can trust the operator.
Some telephone skills could be to always be polite to the customer no matter the situtation. Another tip is to difuse a stituation if its getting out of control
Hello mam. I'm calling because I would love to book a hotel to Paradise Island this weekend.
Hello Sir. I would first love to thank you for choosing International Travel Agency. Secondly, I would gladly help you book a hotel for this week
Hello Mr, Gray I have found a hotel that you will love. Four Seasons hotel would be glad to have you on their premises. The hotel room we found you costs 1,375 nightly and you would have bed and breakfast included. Your total for the 7 days would be a total of 11,858.
hmm...it sounds like a excellent choice and its all very explained and detailed.
You are very welcome and it was my pleasure helping you. I wish you a very lovely trip and the Bahamas and please keep us in mind next time you'd like to travel Mr, Gray.