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Storyboard Description

help desk

Storyboard Text

  • Hello, my Name is Tom Gotovac and i would like you talk to you about my IT company ShareTech!
  • - Highly trained agents ready to assist as quickly as possible - We understand your frustration and are here to help!
  • - increase productivity by 15% each month - less downtime means getting more work done
  • - Decrease call volume by 15% each month
  • -Keeping a well documented FAQ list updated on our site will help lower call volume, and increase self help numbers!
  • -Scheduling will be done to suite the needs of the customers - more staff, less time spent waiting, less dropped calls - we plan to keep wait times to 5 minutes
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