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In training we were always told to put the needs of the client first, to make sure they felt at home in the writing center, and to make them welcome.
So I am having some trouble with my thesis statement. Can you help me?
Of course! While you get your laptop out, do you want any hot coffee or peppermints?
But we no longer have a place to make them feel at home. We can't offer them the little things to help them open up and trust us with our writing.
Now they are literally "at home" and there is nothing we can do to show that we care about their needs beyond the assignment sheet splashed across our mutual screen.