yes, my name is Chloe Scott, my number is 07678 3991, my address is 35 Muggimoss Road, Aberdeen AB917JQ.
thank you mam, just to let you know you will need to declare all items in your case if you have arrived from an international airport and customs will have to examine the case when it has arrived to the UK
oh really? i don`t have time for this!!
i am very sorry about this mam, this is just so we can locate your bag as quickly as we can, we can offer you commission, up to $50 for anything you need.
okay, i will take that thanks.
all the information will be found on WORLDTRACER system and will then be matched with any found bags, if a match is found the case will then be send to the destination airport (rush bag)after security and customs the bag will then be delivered directly to you.
okay, thank you very much for your help.
no problem mam, again i am sorry that this has happened and hope to get your case found soon.