BSM

BSM
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  • My team can't finish the project in time, our IT is rubbish!
  • Have you raised a call with the IT Helpdesk? You could then talk to your Business Service Manager (BSM) they may be able to help
  • Are you our BSM? Can you help with my IT?
  • Well, it started about a month ago....
  • Yes, I work for CDIO and have a good understanding of your IT. What exactly is the problem?
  • That would be appreciated, this has been going on for ages!
  • We understand how important this is to you and can help to move things forward.
  • There's a Ministerial deadline, we need a quick fix!
  • Jane, we need your teams help
  • We'll get right on it. How is this affecting the customer?
  • I think we've fixed it, can you check it for me?
  • No problem, glad it got sorted in time!
  • Yes, that's great, thank you for your help
  • A lot of what we do is behind the scenes, but it's all about making sure you have the technology to do your job, that it's being managed well and that you have someone who will listen to you. We will take action on your behalf within CDIO.
  • So, what else do the BSMs do?
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