Principles of Buis

Principles of Buis

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Storyboard Description

Communicators things

Storyboard Text

  • This is Nicole,  she is a 23 year old white female at Harris' shop. her Communication style is socializer. 
  • This is Harris. He is a 30 year old black male who owns a shop in downtown Dunn. his communication type is Controller.
  • Excuse me sir, I bought a 200 dollar pair of running shoes and the first time I went running they fell apart! I demand my money back!
  • You better make it quick.
  • Ok mam' I'm going to need you to calm down. I'll talk to my manager and see what I can do.
  • That is fine. But remember, when dealing with an angry customer, never offer somthing you can't give them.
  • Mr. Brian, I have an angry customer who's shoes fell apart after she bought them. She is demanding her money back.
  • Okay mam', I talked to my manager and he said that we could give us a full refund on your shoes.
  • Thank you sir, you were very kind and understanding, I will be sure to come back if I ever need anything else.
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