QMS-Live Chat Integration

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Describe before and after

Storyboard Text

  • Without QMS Integration
  • Waaaah! that chat already takes more than 10 min and still have to create SR on QMS. How to meet my AHT like that?
  • I wish we can just create our SR's on Live Chat so we don't have to toggle so many screens and applications. 
  • With QMS-Live Chat Integration
  • Wow! I can now create my SR's while chatting with the customers on the Live Chat. No need to go to QMS separately.
  • IKR! It saves me a lot of time. it's so cool! I can even raise the SR from the Archives on Live Chat.
  • With QMS-Live Chat Integration
  • Hey Kush! Can we add Live Chat access to a few more CSO's on the next available Green Zone?
  • Domz! No need to wait for Green Zone. After the integration, those CSO's under teams enabled on QMS can access Live Chat already!
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