ISBC - Objection #2
Updated: 1/6/2021
ISBC - Objection #2

Storyboard Description

Objection Handling #2

Storyboard Text

  • We don't ship regularly...
  • Stay curious and resilient.
  • Oh, it seems customer rejected me. Hmmm, What can I do? Hey, calm down, let me try to uncover more...
  • Appreciate customer's sharingVerify what is "regular"
  • Ms XX, thanks for sharing about your current shipping frequency.
  • Can I understand more about what do you mean by "regular"?
  • Uncover customer's shipping model
  • Do you have ad-hoc shipment?
  • Ms XX, if you have ad-hoc shipment, may I know what is the shipment for? e.g. Sample or Repair?
  • Demonstrate FedEx's variety on logistics.
  • Then, do you have any regular shipments with forwarding? Like Air or Ocrean Freight?
  • Ms XX, do you mean you don't have regular shipment with Express carrier?
  • Show customers, we can support any logistics need with our variety of products and services.
  • Ms XX, how about domestic business? Do you have any domestic shipping needs?
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