ISBC - Objection #2
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Objection Handling #2
We don't ship regularly...
Stay curious and resilient.
Oh, it seems customer rejected me. Hmmm, What can I do? Hey, calm down, let me try to uncover more...
Appreciate customer's sharingVerify what is "regular"
Ms XX, thanks for sharing about your current shipping frequency.
Can I understand more about what do you mean by "regular"?
Uncover customer's shipping model
Do you have ad-hoc shipment?
Ms XX, if you have ad-hoc shipment, may I know what is the shipment for? e.g. Sample or Repair?
Demonstrate FedEx's variety on logistics.
Then, do you have any regular shipments with forwarding? Like Air or Ocrean Freight?
Ms XX, do you mean you don't have regular shipment with Express carrier?
Show customers, we can support any logistics need with our variety of products and services.
Ms XX, how about domestic business? Do you have any domestic shipping needs?
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