WS Engagement Thank You

WS Engagement Thank You

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Storyboard Description

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Storyboard Text

  • Hi, I'm John, it actually takes a lot time, dedication and people to ensure we deliver you a quality service
  • John Meets a customer at a Water Treatment works (Stratford St Mary). John is conducting a H&S Audit
  • Video narrated through a journey from river/res/bore to tap.
  • "Hello, I've always wondered how many people it takes to get the water to my tap"
  • We see an ESW/NWG van driving along a road, it pulls up to a river where we see someone from Catchment Management. The van will link the sites/roles/people to the service we deliver. At each site someone will jump on the van from each area/site.
  • At the river we will see an employee taking samples from the river. Narration will state that our process begin up stream for river abstraction (Northern River)
  • We will follow the journey to Abberton, Kielder & Suffolk Bores. Narration to cover where we abstract water and how this links to other things such as recreation.
  • Our journey will then take us on to WTW at Chigwell, Barsham and Broken Scar (SSF, Chem, Simple). We will then visit process control - Hanningfield Lab Test Our next visit will be to Maintenance at: Langford (Electrical) and Lartington (Asset Replacements)
  • Our next stop will be with Strategic Network (managing customer demand and response coordination) at Washington
  • From Washington we move to Customer Field Services (Telephones, Customer Service and Leakage) based at Northumbria House, Pity Me collecting 3 more colleagues.
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