Residual Collections

Residual Collections

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Storyboard Text

  • The Self- Pay Collections employees on the phone
  • Hello this is Jan from Clark County Hospital. Do you have a few moments to talk with me today?...I see you owe $200 on accounts. Would you like to pay that today?
  • I'm not sure what we are doing wrong. I'm calling from the printed list you gave me and asking for payment
  • We're having low patient payments. Why do you think that is?
  • Accretive has rolled out their best practices and techniques...
  • It's going great! It's so much easier to have the dialer running our calling lists and I am finding it easier to ask for payments in full and resolve our patients' balances!
  • How are the new dialer and payment negotiation techniques going? Our self-pay collections are the highest they've ever been. And your average payment amount is increasing.
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