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Our third goal is to increase service efficiency by 5% starting September 2018 and ending January 2019. The benefit of this goal is that the IT team will be able to answer to and solve service calls more efficiently which will result in increased customer satisfaction.
Our fourth and final goal is to decrease ticket resolution time by 5% starting November 2018 and ending June 2019. The benefit of this goal is that the IT team will become more efficient, user downtime will be reduced and customer satisfaction will be increased.
I am hopeful that along with this operations plan and outlined goals, we can work to make the IT department even better for each and everyone. This includes our staff, customers and anyone else who interacts with us. I want to take this time to ask the audience for their valuable feedback in bettering our operations plan.
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