Customer experience: Novotel Northbeach

Customer experience: Novotel Northbeach
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  • Research
  • Online reviews
  • Propratary websites
  • Third-party  booking service
  • Competitor website
  • Facilities
  • Reception
  • This hotel enables me to stay do business in this area. The facilities here are also great for meetings!
  • I've come to the hotel for a wedding, booking and check-in were easy! The staff are so helpful too!
  • Check In / Out
  • Checkout and return custom
  • This was exactly what I wanted from my accommodation!
  • > Prospective customers conduct research into the accommodation via online reviews and compare  with competitors services > Reviews show quallity service at affordable rates
  •          > Staff tend to and assist guests with any and all needs     > Customers Utilise and enjoy hotel services     
  • > Customers find the services a joy to use and the accommodation exactly as advertised > Checkout is seemless leaving the customer with a sense of pride and accomplishment in the service as well as just singing up for the membership program > With the membership there are more benefits to come upon return
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