Lisa, the manager, and Mindy, the seasoned employee is the in-group employees. They have strong relationships and gossip every time they see each other. New employee Chad walks in and his part of the out-group but is ignored by Mindy and Lisa.
Chad is stuck with serving all the customers with no help, while Mindy and Lisa chat it up. Chad struggles to get orders out with a fast paste environment.
Chad is stuck with bad tippers, crazy orders, and he even gets stuck with a new mom going to an interview. At this moment, the new mom gives Chad the baby because the babysitter has not shown up.
Chad sees Mindy counting all this money, and does not understand why everything is so hard. He drops the plates from exhaustion. Lisa, the managers, sees chad is need of help at this moment.
Mindy decides to help train Chad so that he no longer feels the fatigue of the job. He starts to build his confidence back up.
After Chad's newfound training and becoming part of the in-group, Mindy shows him who the big tipper is and suggests he takes that guest.