Traveling Sales Associate

Traveling Sales Associate

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Storyboard Text

  • I should be able to download Photoshop myself. 
  • I got an approval, why won't it work?
  • Karen has a 4 1/2  layover in Phoenix, AZ and while reviewing her material she notices an error. With ample time before her flight Karen decides to edit her brochure using Photoshop.  
  • I can't download Photoshop and I don't know why. 
  • Hi welcome to the Service Desk, how can I help you?
  •  Even though her new computer is missing Photoshop Karen knows FSIT has a collection of "whitelisted" apps. Luckily, Photoshop is on the list; but it requires approval. 
  • So you're telling me  I can't download it because I don't have a wired connection to the network! Why didn't I know about this before?
  • After getting her manager's approval, Karen keeps getting an error message and she is not sure why. 
  • Calling zones 1 and 2 for Delta flight 640
  • After unsuccessfully trying to locate the error herself, Karen calls the Service Desk.  
  • With no detailed information in the error message there was no way Karen would be privy to this information. 
  • A very frustrated Karen now gets on her flight with a flawed brochure, and a poor opinion of FSIT's self-service option.
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