524/565
Storyboard Text
- Hi! I'm Harvey, a courier from Term 524. Uh oh, the customer isn't home & I need a signature. I'll have to leave a d/k.
- Package being delivered by 524? Let Harvey and the gang help you send your case to the right place!
- What's that Mrs. Customer, the driver was there a short while ago and you'd like a redelivery (or HFPU/Redirect/RTS)? Let me get that set up for you. Yes, I'm sitting on my desk. How did you know?
- The driver out of terminal 524 will be forwarding the box over here at the retail of Montreal hub (565). Please Mr. or Mrs. Super Duper Customer Service Agent, send the Salesforce case here, not to 524. I'll get it out for redel.
- PUROLATOR RETAIL (565)
- 20 Minutes later
- Harvey here again. Ooooh man. I don't have the Apt #. Looks like this delivery needs to go back to the Shipment Resolution Room where problem shipments go. (Address Correction & Appointment Required)
- What's that Mrs. Customer, you're in apartment 6. OK, I'll send an AC case to have it redelivered (or redirected/ HFPU/ RTS). ....Yes, I find that kneeling helps my back sometimes.
- The driver out of terminal 524 will be leaving the box over here at the SRR department at 524. Please Mr. or Mrs. Super Duper Customer Service Agent, send the Salesforce AC or SRR (for appointment requireds) case here, not to 565. I'll get it out for redel.
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