Jins Journey

Jins Journey

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  • Meet Rob
  • Daily Duties
  • Requests for Detailed Information
  • ... Who uses fax anymore?
  • I just did this for another customer 2 weeks ago, but a slightly different format
  • Rob works daily on working with customers and vendors. His job is to manage purchases and keep his customers happy.
  • Confusion and Time Spent Researching
  • WTF is RoHS?! 
  • Primarily, Rob spends most of his time answering customer emails for purchase orders and problems, as well as working in excel to manage the information on his rivets.
  • Retrieving Information from Other Coworkers
  • Hey Polly, Do you have the REACH declaration for Brass Rivet #5 somewhere?
  • A couple times a week, Rob is interrupted from his daily duties to provide detailed information about his products. He may receive this via email, fax or mail. 
  • Responding to Customers
  • Rivets #1,#2, #3 are Compliant with RoHS and Prop65 - Rob
  • Often times, Rob has no idea what is being asked of him, and has to spend a lot of time researching.
  • ISO just changed again?! What's different?
  • Rob works on a small team, and often times has to go field information from his coworkers to do his job.
  • Sure do, I think I have it somewhere on my computer.
  • Once he's gathered the information he needs to address a customers needs, he will send them back a "blanket statement" stating that his parts are compliant with the requested regulations.
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