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  • Non-veral communication. Good eye contact was made, facial expressions and I'm feeling relaxed.
  • This group was via online but used this set for explanation purposes.
  • Silence produced feeling of feeling awkwardness and my personal thoughts of her thinking I was not interested in what was she was speaking about or making her feel uncomfortable .
  • Even though it was awkward within the silence I did not let it show in my body language.
  • Silence did provide the client to continue with the conversation and it provided time to accumulate the issues for myself.I did find myself prompting a couple times to have her continue with the dialogue.
  • I was able to provide facial expressions.With subtle body posturing which improved my intention of being fully engaged in what she was saying.This also helped with the awkwardness I was feeling of being silent.
  • Silence provided me to focus on the problem she was trying to explain.It was a different experience .Online provided a bit of a challenge but was completed.
  • References:Egan, G. (2014). The Skilled Helper: A Problem-Management and Opportunity Development Approach to Helping (10th ed.). Belmont, CA: Brooks/Cole.
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