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Storyboard Text

  • Good afternoon, LG Electronics how may I help you? Blah blah...
  • Colin receives a phone call from a customer with a complaint
  • Ah that doesn't sound too good. Do you have the model number for me? Blah blah...
  • Colin opens GSCS and fills in the product info (e.g. model number)
  • ...Let me get the correct product info in front of me...
  • I'm going to run you through some steps...blah blah... and it should be solved in no time
  • After finding the product Colin confirms this and runs the customer though a troubleshooting flowchart. In case there is no solution on the phone Colin dispatches the call to an service technician.
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