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Good afternoon, LG Electronics how may I help you? Blah blah...
Colin receives a phone call from a customer with a complaint
Ah that doesn't sound too good. Do you have the model number for me? Blah blah...
Colin opens GSCS and fills in the product info (e.g. model number)
...Let me get the correct product info in front of me...
I'm going to run you through some steps...blah blah... and it should be solved in no time
After finding the product Colin confirms this and runs the customer though a troubleshooting flowchart. In case there is no solution on the phone Colin dispatches the call to an service technician.
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