User Video Storyboard

User Video Storyboard

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Storyboard Description

HelpDeskManagement Video Storyboard

Storyboard Text

  • Hey everyone, my is Joey Alejandro, President/Founder of JA Technologies and 'm here to talk an overview of the Company.
  • First, I will tell you a little brief info about the company, our plan for this year. Which is To not only complete our calls/incidents with time and consistency but to as well to go a little above and beyond so it will benefit us and the customer
  • Next, i will tell you what JA's Technologies Mission and Vision is. Mission: To bring the best service quality customer service to all customers. Vision: Our Vision is to become well known around the GTA so we can help other places all around Canada and provide to other businesses and their clients our work of customer service for all IT needs.
  • Next, our standards is HDI, as to why we choose this is because ue to the fact they help provide effectiveness of the support services industry and support organizations by providing a reference quality model worldwide.  As well our 3 main factors of customer service which include: Ease of Access and Speed of Support First Contact Resolution Human Contact
  • Goal 3:Deliver timely and effective responses to customers
  • Goal 1: To complete all calls with a resolution in contact
  • Now on to the main thing, our 5 goals we set for the company and to accomplish within this year, along with user benefits.
  • Goal 5:Make sure all employees/users are satisfied and no issues around.
  • Goal 2: Provide usable and easy access to information services
  • Goal 4:The budget is all leveled out and even for everyone
  • In conclusion, that is everything you need to know about JA Technologies as we pride ourselves to serve the best service quality customer service to all customers and go above and beyond expectations.
  • Your feedback is very important to us as it helps build our company to bigger and brighter things for the future. As well, we treat everybody such as employees, users, customers with respect, loyalty and build strong bond relationships with one another.
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