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  • Well, nobody told me anything about the timer
  • Hey Charlie, you are doing a great job by salting each batch of fries. I observed that you didn't do anything when the fries timer started to ring. If there's a reason?
  • I understand now. So, let me explain to you the Q7,Q6, Q5 and go on until Q1. The fries are good for 7 minutes, the Q7 is the minutes left before you waste the fries.When the timer rings, you'll need to through the fries away in the fries can.
  • I got it! I understand now why from time to time, the guest are returning their fries. 
  • hmmmm...the fries quality are very important for the business. 
  • Furthermore, if the guests are not happy, they won't come back to Mcdonald's. If they don't come back, we can lose up to 1238$ per year per guest! If they don't come back, you'll have less hours. 
  • So, Charlie, can I have your commitment to throw away the fries when it rings? Of course, your goal is to waste the minimum of fries and to cook the right amount of fries every time. Not easy, but I know you can do it.
  • Yes, you can absolutely count on me! I will make sure that I waste the fries when the timers ring!
  • No problem!
  • Great, this will ensure that the guests come back as we are serving great qualities. Thank you! I will come back later to do a follow-up! 
  • Thank you! I'm glad i'm doing the right thing now!
  • Great job Charlie on the fries quality. I have feedback from the guest that the fries are hot, fresh and crispy. 
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