Consumer Rights Project


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Storyboard Text

  • Hello. Welcome to Bestbuy. How may I help you?
  • I recently bought an Xbox from here and I would like to return it for a refund.
  • Do you have the item with you?
  • Yes, I have it outside in my car.
  • I'll need you to go retrieve that and the receipts before we can continue your return.
  • Ok. I will be back in a minute with everything I need.
  • Alright, here is what you asked for.
  • Ok. It looks like it is still within the 10 day return period. Your return should be done shortly.
  • Thank you. I'll wait here while you finish the return.
  • Sir, I'm sorry but since you opened the box and removed the contents, we cannot return this for you.
  • I'm sorry we can't do anything for you but you may be able to contact Microsoft and get reimbursed. Have a good day
  • You have got to be kidding me. I've hardly even used it and you cant take it back? What a joke.
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