User Experience

User Experience

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  • Nick is feeling hungry, so he looks for a place to eat. He finds a restaurant that interests him.
  • He finds a seat and waits to be served. Nick wants to move on with his day, so he only wants to spend as much time as he has to in the restaurant.
  • A waitress promptly approaches Nick and he orders his food. He is happy with how quickly he was attended to.
  • Nick finishes his meal and the waitress takes away his dirty dishes. To this point, Josh is satisfied with his experience at the restaurant.
  • Nick has to wait an additional 10 minutes to receive his bill and pay for it, as the waitress is busy serving other customers. This makes him feel annoyed and frustrated.
  • Nick leaves the restaurant. He had an otherwise satisfactory experience, but the payment process made him perceive the restaurant in a negative light.
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