authenticate board

authenticate board
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Storyboard Text

  • Yes absolutely, I would love to help you with that. But first can you please answer these questions?
  • Thoughts: These new questions that pop up automatically are pretty good at confusing fraudsters, I should forward this call to a fraud specialist
  • I'm sorry if you feel that we are asking too many questions; if you'd like I can transfer you to a specialist
  • Sure, Thanks Kate. Good catch, this caller shows some suspicious indicators and was unable to answer questions. I'll continue the call
  • Scott, can you please take this call, the caller needs to pass higher authentication
  • Yes absolutely, I would love to help you with that. But first can you please answer these questions?
  • Thoughts: I am happy I did not spend precious time on servicing the previous fraud call, so i can spend time with this customer
  • Thank you for answering these questions. I would be happy to assist you with your request
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