Disputting a bill - By: Karla Diaz

Disputting a bill - By: Karla Diaz

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Storyboard Text

  • Shiane: Hello Sir,  How’s your day going so far ? 
  • Jack: Hello , I was calling regarding my latest bill payment
  • Shiane: Yes Sir that's great let me pull that up for you
  • Jack: Yes yes thank you ,I don't have much time so it would be great if you could please help me out with this as soon as possible.
  • Shiane: oh okay sir , I will do my best , Im ready . Name and last four of your social security please
  • Pt.2 -Shiane: well hello Mr . Smith it says here your last payment was last month on the 14th of july
  • Jack : Jack Smith , 2506 
  • Jack: NO ! NO ! they have it all wrong my assistant made my payment this month and I was also given a confirmation number and now im getting caution bills in my mail I will not tolerate this kind of nonsense 
  • Shiane: Im really sorry sir , but i will need to transfer you to insure the help you need
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