Ella's dad got married Dame Olga because he lost all of his money. At the wedding Lucinda showed up and gave them the curse that they will always love each other.
Ella's dad went out trading to get more money for the family.
After Ella's dad left Dame Olga made Ella a servant, and said that she needed someone to train her. The laundry lady said that she would train Ella. Thankfully Mandy got to train Ella instead of the laundry lady. Ella also got moved out of the nice bedroom that her father gave her, into a gross room in the servants' corridor.