1. In-store sale- create a conversation between a customer and salesperson buying a product where the customer is trying to buy a laptop and have 3 objections. The salesperson has to handle the objections. When you close the sale you need to add the price, a discount and sales tax and show the math equation you used to come up with the final price.
EXAMPLE (can’t use this) Item $100 - 10% discount + 7% sales tax= $96.30
7 steps- Approach, Determine needs, Present Product, Handle Objections, Close sale, Build relationship
Step 1: Approach
Hey, My name is Nicole Grady. And I heard that you guys were interested in purchasing an apartment complex.
And I'm Joshua Henderson, her husband.
Yes, we were looking for a salesperson. And I am Jane Henderson.
Step 2: Determine Needs
Do you guys have anything you are looking forward to? If you could include you need or want to be modeled or installed in your apartment?
We are looking for an apartment that has 2 rooms and 2 bathroom for family or emergency use. And we also would also love for our room to be on the mid-floor for a better view.
Step 3: Present Product
Wow!! This looks nice, and it has stairs to the balcony.
The design is definitely what we were looking forward to. Thank You!! I will go look around.
This the closet apartment that meets to your needs; 2 rooms, 2 bathrooms and the room is mid-floor.
Step 4: Handle Objections
I love this bed!! BUT, the mattress is going to have been changed and the carpet too needs to go, and I will need more cabinets for my small accessories.
Of course! I will get back to you in a week. But if you get a refrigerator, electronic vacuum cleaner and than a free item of choice within a budget of $300. You will get a huge discount sale, your payment for 4 months will be 50% off.
Whatever you want, Honey. But I would want the colors to be repainted to be yellow and white.
Well here is the finished product, tell me what are your thoughts. GREAT!! I'll see you in a coupld of days for the contract. ENJOY!
Step 5: Close Sale
A week Later..
WOW!! This is definitely what I was waiting for, I would like to close the deal right now!
EXCELLENT!! This is definitely the model that I was dreaming for, thank you!
Step 6: Build A Relationship
Thank you, we'll take some time to complete the paperwork. But the apartment has been awesome, I just tried the vacucm cleaner and it works so well; less work for me. So I am super glad that closed the deal.
3 Days Later..
How's the apartment been so far for you guys? Also sign here to complete the paper work.