Perform Quality Services Storyboard 2

Perform Quality Services Storyboard 2

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Storyboard Text

  • Obtaining feedback relating to work performance
  • Good morning Sir, I have completed my cleaning, is it fine?  
  • Waiting for feedback
  • Yes, you have done a good job. I am pleased with the cleaning. Thank you.
  • Thanking staff for their feedback
  • Thank you for your time and your valuable feedback. 
  • After completing your task, follow these 4 steps. Step 1: Greet customer with a smile, Step 2: Ask for feedback politely. 
  • Reporting feedback to supervisor
  • Hi Sir, the customer feedback that he is very pleased with the service.
  • Wait for the customer's feedback.  
  • If you encounter customer requests, queries, needs and complaints that cannot be properly addressed
  • I understand, you would like me to clear the trash twice a day. Would it be from today onwards? Noted on your request, I will check with my supervisor and let you know the decision in 10 minutes. 
  • Good morning Sir, I am unable to handle the customer request which is to change the vacuum cleaner as it is too noisy.The customer's details are as follow: (1) Name, (2) Contact number, (3) Email, (4) Request for a response via which channel 
  • Whether it is positive or negative, follow with Step 3: Thank the customer for their feedback 
  • Revert back to customer regarding enquiry 
  • I have checked with my supervisor, and he will contact you within 3 working days
  • Proceed with the last step, step 5: Report to supervisor about the feedback received
  • Upon encountering a customer request, query, need and complaint that cannot be properly addressed, follow these 3 steps. Step 1: Inform Supervisor on the Issue at hand that can't be addressed, Step 2: provide full details of customer to Supervisor to do follow-up action 
  • Lastly, Step 3: Contact or notify the customer 
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