Positive Customer Service

Positive Customer Service

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Storyboard Text

  • Yes! I am returning due to the store getting my order wrong.
  • Hi! Welcome to Sugar Rush! How may I be of service to you?
  • Well, I ordered 100 purple gumballs for my daughter's birthday party, but I ended up receiving them in blue. 
  • Oh! What seemed to have gone wrong?
  • It is not big deal and the order was received 2 days ago.
  • Okay! I apologize for the inconvenience! How long ago was it since the order has been received?
  • That's great! I would like to have a refund.
  • Perfect! The return policy lasts up to 72 hours. How would you like to handle this  situation?
  • Okay, everything is set. All you have to do is swipe your card.
  • Thanks for making this a smooth transaction.
  • You as well!
  • It's no problem! Have a great day!
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