Tracker - Medicare Enrollment Use Case

Tracker - Medicare Enrollment Use Case

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Storyboard Text

  • Point of Sale
  • I choose Humana MA.
  • Instant Transmission
  • Application
  • Connected!
  • MyHumana
  • Log in
  • Sue, 64, ages into Medicare and purchases a Humana MA product. Her sales agent, Claire, meets her at home to finalize the paperwork.
  • Enabled
  • MyHumana
  • Welcome, Sue
  • Claire uses an Enrollment app QR reader to produce a confirmation number for Sue. This scan is then sent to Humana electronically and allows for instant registration on MyHumana.
  • Alerted!
  • Before leaving, Claire downloads MyHumana app onto Sue's smart device and provides her a confirmation number for the MA plan she purchased - Allowing her to web register.
  • Established
  • MyHumana
  • Welcome, Sue
  • Minutes after buying MA plan Sue is able to register for MyHumana. She tracks her Enrollment and is empowered to take action. Sue feels an immediate value and connection to the product she just purchased.
  • Paperwork Received
  • Coverage Approved
  • ID Cards Mailed
  • Email Proof of Enrollment
  • Next Day: Sue receives a push notification informing her a signature was missing on application. The alert gives Sue a direct telephone number to call in order to resolve the issue.
  • Sue's enrollment completes processing. The app that she downloaded at point of sale auto-converts from a "tracker" app into the normal MyHumana app.
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