How do I lead?
I feel so overwhelmed!
What is takign so long!?!
Launch employee surveys
Assess management and supervisor leadership style
Managers and supervisors will begin training on Transactional/Coaching leadership style Internal promotion to supervisor
Use survey results for new claims adjuster training
Hire new employees
Claims adjuster training (communication, growth plan, personality assessment and positional placement) New hire training
Conduct focus groups for training feedback Release STIP update Assess customer feedback and claims processing times
Departmental outreach sessions, educate employees on other opportunities within company Rollout of self learning modules Continue to conduct satisfaction survey Determine success of plan and continue to make adjustments
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