Week 4

Week 4

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Storyboard Description

Story Board

Storyboard Text

  • How do I lead? 
  • I feel so overwhelmed!
  • What is takign so long!?!
  • Launch employee surveys
  • Assess management and supervisor leadership style
  • Managers and supervisors will begin training on Transactional/Coaching leadership style Internal promotion to supervisor
  • Use survey results for new claims adjuster training
  • Hire new employees
  • Claims adjuster training (communication, growth plan, personality assessment and positional placement) New hire training
  • Conduct focus groups for training feedback Release STIP update Assess customer feedback and claims processing times
  • Departmental outreach sessions, educate employees on other opportunities within company Rollout of self learning modules Continue to conduct satisfaction survey Determine success of plan and continue to make adjustments
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