7 steps of selling

7 steps of selling

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  • By: Kenadi Carey 
  • By: Kenadi Carey 
  • I am concerned about the safety of the van, does it have good safety ratings? 
  • Hi there! My name is Mark, how can I assist you today? We are having some great deals today! 
  • Step 1: Approach 
  • I have a big family with toddlers, so I was looking for something to suit all of us 
  • Are you interested in anything particular?
  • Great! A minivan sounds perfect for you!
  • Step 2: Determine Needs 
  • Would you like to test drive the minivan?  That way, you can determine how you like it first hand 
  • Yes! I feel like that would be very helpful!
  • Step 3: Demonstrate 
  • That is a concerned that most costumers about their new potential vehicle,but I assure you that the safety ratings are all grade A  
  • Step 4: Answer Questions 
  • Step 5: Close 
  • Thank you so much for offering, I would love to upgrade the radio!
  •  Great! You will love your new car! since you have purchased the van,maybe I could interest you in the XM Radio feature for a reasonable price to add on  
  • I have decided that I would like to purchase the minivan!
  • Step 6: Suggestion Selling 
  • Oh yes, I absolutely love my new van, it has everything I could ever ask for in a car! 
  • I just wanted to follow up with you and see how you like the new minivan! Is everything going well?
  • Step 7: Follow Up 
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