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So it seems **** may be the problem. Why don't we try to **** the PC to see if that helps and then you can let me know if it begins working on your end.
Step 7: The action plan
Okay, so I've gone ahead and applied the fix. Please test it on your end to see if the PC works now.
Step 8: Solving the problem
Okay, give me a moment to try this....Okay! It looks like it's working.
It works? Great. So you're finally able to get into the PC. Please let me know if anything changes with this. I hope this resolves the reason for your call?
Steps 9 and 10: Milestones - Defining when its fixed and closing by gaining agreement from the customer.
Thanks! It's working great. I'll let you know if anything changes but I appreciate the help. And yes, you've resolved the reason for my call.
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