PNB Use Case 5
Updated: 6/10/2020
PNB Use Case 5
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Storyboard Text

  • I'm unhappy with customer service here. They can't suggest the most suitable investment fund for me.
  • I'm unable to consult him which investment fund to choose.I'm also having difficulty to understand each product.
  • Puan, you can open an investment account for your child and assign you as his guardian. I recommend to go for fixed price funds for first timer. Fixed price funds is capped at RM1.00 per unit.
  • Rizwan, why do I receive feedback from customer that you're unable to fully explain to them about our products? You have been here for 1 year You shouldn't be having this problem.
  • I need to study every investment fund again.
  • Encik Razak, can you be my revision partner? I'm still unable to fully master the foundation of each of our investment offering. I just got a good scolding from Encik Robert.
  • I think we can try doing e-quiz on the SelfDrvn app for each topic you study. It will aid your learning journey.
  • Wow! I have many options to choose from! I want the most suitable fund as an early investment for my child.
  • Excellent work Rizwan! Customers are happy with you. They are impressed by how knowledgeable you're about our products and they're happy that you understand their investment risk level tolerance.
  • Micro learning via SelfDrvn e-quiz helps me a lot!
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