UX
Updated: 4/28/2020
UX
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Storyboard Text

  • Tickets left: 9
  • Chatbot
  • Menu Ad
  • 9:00 - 16:00 Call (US time)
  • Ticket Sales
  • UK: 10:00 US: 02:00
  • Tickets left: 5
  • Chatbot
  • Menu Ad
  • 9:00 - 16:00 Call (US time)
  • Ticket Sales
  • UK: 10:10 US: 02:10
  • ?
  • Tickets left: 3
  • Chatbot
  • Menu Ad
  • 9:00 - 16:00 Call (US time)
  • Ticket Sales
  • UK: 10:15 US: 02:15
  • !
  • Tom, who is from the UK, looks for concert tickets on an American distributor website. He is calm.
  • Tickets left: 3
  • Chatbot
  • Menu Ad
  • 9:00 - 16:00 Call (US time)
  • Ticket Sales
  • UK: 10:16 US: 02:16
  • !
  • Tom gets a bit confused because he is not sure about that he can claim a student discount with his British student card or not, but he cannot find information about it.
  • Tickets left: 2
  • Menu Ad
  • ?
  • 9:00 - 16:00 Call (US time)
  • Ticket Sales
  • UK: 10:19 US: 02:19
  • Tom feels a bit stressed because he realizes there are just a few tickets left, so he needs the information as soon as possible but he knows it is night-time in the USA, so he cannot call the agency.
  • Tom becomes hopeful as he notices the chat window on the screen, he gives it a try. He finds out it is a chatbot.
  • The chatbot tells Tom that he will have to show up his British student at the entry, but it is valid the same way as American student cards. Tom buys the tickets and feels good that he will be able to visit the concert without paying much for it.
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