CISRUN

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  • Happy new year Riya, you seem to be cheerful today !!
  • Hi Rahul, am glad that for our Infra support program we’ll meet Server Availability target that we were unable to meet in the past.
  • Wow, that’s a great news ! How did you manage that?
  • You should proactively provision for the expected SLA penalty due to this.
  • Yes, I have already done and found couple of other programs also provisioning for the expected SLA payouts.
  • We applied the learnings from xyz program. The root cause for SLA non-adherence in both the programs was same.
  • Wouldn’t it be interesting to know which SLAs are being breached the most in CISRUN?
  • Availability is amongst the most common SLAs being breached in CISRUN. It would be useful to know the possible root causes for it.
  • You should proactively provision for the expected SLA penalty due to this.
  • This has already been analyzed for CISRUN based on Q2 provision data. Here you go !!!
  • Yes, I have already done and found couple of other programs also provisioning for the expected SLA payouts.
  • For Availability SLA, check out root causes identified in various CISRUN programs and actions taken to prevent the breaches in future.
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