Communication Failure

Communication Failure

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  • My tooth on my left side in the back is aching. 
  • Okay, I will look at it. 
  • So how has your day been?
  • It's been good. I guess. 
  • Okay whatever you have to do. 
  • The client tells the dentist that her tooth hurts. 
  • That tooth has a major cavity, I am going to have to pull it. 
  • NO, it was my left tooth, did you pull the wrong one, 
  • The dentist is looking in the client's mouth.
  • It was your right tooth right?
  • The client is talking to the dentist. 
  • I am so sorry. 
  • The dentist is informing the client that he will have to pull the tooth. 
  • The dentist pulled the wrong tooth. This shows listener failure. The dentist failed to  
  • The client is mad due to the dentist pulling the wrong tooth. 
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