Customer Complaint script
we ran out of cells
It was a bright, sunny afternoon at the cafe. Date was 2/14/2018. Time was 4:30.
"Hello, sir. May I take your order, please? Would you like a cold, refreshing drink or a hot, powerful one?"
"I would like a cup of coffee please. Black, cream no sugar."
"Coming right up, sir."
"I asked for black coffee with cream and no sugar. From what I'm tasting, there's sugar in it."
"I'm so sorry, Marquize. Would you like for me to have this made over? This time with no sugar, like you said?"
"Yes, thank you."
"Here's your fresh cup, sir. Taste it and see if I gave you the right order."
"It's perfect. Thank you."
"You're very much welcome."
By Qayonna Robinson & Marquize Hall
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