Objective: Students who are undertaking Call Taker courses in Police, Fire, Ambluance will be able to identify the 4 levels of verification and the various steps to arrive at each level. This activity is designed to familiarize students with the various verification workflows, including the process of 55 calls, @AE, ZZZ and Interstate Mis directed calls.
- Introduce the 4 levels of Verification and explain/demonstrate how to arrive at each level. - Explain the importance of achieving the highest possible level of verification and questioning techniques that can be used to help the caller give you more accurate information.
Explain the work flows for the following: -ZZZ -@AE - 55 Calls - Interstate Mis Directed Calls Provide handout
Group Demonstration on CAD. Demonstrate Ignore Suburb, Range, Distance. Show where to find Cross Streets
Handout Verification Activity, to be completed individually on CAD.