Verification Activity

Verification Activity
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  • Verification Activity 1A
  • Objective: Students who are undertaking Call Taker courses in Police, Fire, Ambluance will be able to identify the 4 levels of verification and the various steps to arrive at each level. This activity is designed to familiarize students with the various verification workflows, including the process of 55 calls, @AE, ZZZ and Interstate Mis directed calls.  
  • - Introduce the 4 levels of Verification and explain/demonstrate how to arrive at each level. - Explain the importance of achieving the highest possible level of verification and questioning techniques that can be used to help the caller give you more accurate information.
  • Start: 
  • Middle:
  • Explain the work flows for the following: -ZZZ -@AE - 55 Calls - Interstate Mis Directed Calls Provide handout
  • Group Demonstration on CAD. Demonstrate Ignore Suburb, Range, Distance. Show where to find Cross Streets
  • CAD
  • Build
  • Handout Verification Activity, to be completed individually on CAD.
  • End
  • Feedback, Questions & Overview
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