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Storyboard Text

  • Who Are They?
  • Hi!
  • Amina, 25, is a library assistant.
  • How does the problem you want to solve relate to them?
  • I love to help!
  • Amina works at the circulation desk of the library, where she helps answer basic reference questions. She is often asked for information on English language learning.
  • How do they currently solve this problem?
  • Amina does her best with the resources that she does know, but 
  • Give them a name, age, gender, occupation or role, and any other appropriate demographics
  • How does this solution connect to their needs?
  • Kunika likes chatting with others at ESL class about current events, and she is able to pick up some useful phrases from watching TV shows. She loves spending time with her son and it is good to practice reading out loud.
  • What do they care about?
  • How does this solution not solve this problem?
  • Kunika wishes she had more chances to practice speaking with others. Sometimes characters on TV speak too quickly and the translations are not literal or structured in a way that makes it easy to learn new phrases. Kunika would like to read books that are interesting to adults too.
  • How do they currently solve this problem?
  • What is their technical skill level or subject matter expertise?
  • Amina is proficient with computers and technology. However,
  • What are the pros?
  • What are the cons?
  • Will they need a point and click interface or will they be configuring and programming?
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