Ethical Dilemmas

Ethical Dilemmas
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  • Here is your Cheeseburger and Fries. Enjoy!
  • I'm not eating this. I asked for a Hamburger. Not a Cheeseburger
  • Why can't you teenagers do anything right?!?!
  • Maybe YOU messed up and didn't state your order correctly!
  • I will not be talked to like this. Teenagers need to learn respect.
  • Ok sir, let me go get my manager and he will resolve this.
  • It was a simple mistake. Give her a break. There is no need to yell. 
  • Can you mind your own business lady!
  • Hello sir. She has explained the problem to me and to resolve it we will get you a new meal on us!
  • Yes. That is much better than being disrespected by your employee.
  • Yes sir. It won't be a problem again.
  • Look, I know sometimes customers can be rude but we still can't lash out on them. Don't let it happen again. Understood?
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