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  • Oh no, why can't I open my files?
  • What's this, it says my files are encrypted! And I have to pay something called bitcoins to get them back.
  • Hello sir, it looks like you have been infected with ransomware.
  • Ransomware is a type of malware that encrypts your files and demands a ransom. Does this sound like what you are experiencing?
  • Luckily, most ransomware attacks have been extensively documented, and decryption methods are available.
  • Yeah, I think so. What can I do about this? Are my files gone for good?
  •  After using an antivirus to remove the ransomware, you can download the decryption program.
  • OK, just one second, and there we go, all your files are back, safe and sound.
  • You're very welcome. Most computer viruses and malware can be avoided simply by using a little common sense. For example, don't download files from people you don't trust. Bye-bye!
  • Thank you so much! How can I avoid this in the future?
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