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Harri is a 70 years old Finnish man and he hears from his friend about the self-service solution in Askainen Library.
He decides to visit the library on the weekend to borrow some books.
He should use his Libray card to enter the library but he should ask someone how to enter the library because this is his first time that he visits a self-service library.
He borrows some books.
He doesn't know how to use the machine without staff help. He should ask help from other visitors to borrow the books.
He leaves the library but he feels unsatisfied because he does not know how to use this new service.
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